Angelbee Nursing and Other Home Care Services expects professionalism from its service providers. Failure to meet standards may lead to corrective action or termination, depending on severity.

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Management and representatives must ensure that the care provided is acceptable and satisfactory to the client and their significant others. This involves maintaining the client's physical and emotional well-being, comfort, privacy, and safety, and expressing respect and positive regard for the client.

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​Service providers are required to demonstrate love, joy, peace, gentleness, goodness, humility, and self-control, bringing integrity, skills, and competencies to every service provided, to maintain Angelbee’s standards.

 

CONFIDENTIALITY

 

Nurses and caregivers are bound by a duty of confidentiality to each client they serve, ensuring the privacy of any information shared in the course of their duties. Clients are entitled to the assurance that personal matters will remain confidential and within the confines of their homes. Therefore, nurses and caregivers must only disclose client information under the following conditions:

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Legal authorities: respond to subpoenas and court orders honestly, noting that client records are not usually held by nurses/caregivers.

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Third parties: share the required details when escorting clients to medical appointments, but only what is relevant to the care being accessed.

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Public safety: provide sensitive health information to health officials when public safety is at risk.

 

Relatives: share information with family if the client consents. Family members do not have automatic access; consent from the client is required.

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Near relatives: Sharing information with a near relative might be reasonable when assessing the suitability of withholding information from the client, where this is being considered.

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Incapable clients: The rights of these clients must be exercised by an appropriate representative. For such clients, for example, children or mentally incapable adults, information must be shared with the representative, who may be parents, guardians, children, or spouses.

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CLIENT SAFETY

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​Nurses/caregivers will ensure that the job is completed with due care; those procedures undertaken are those which he/she is trained to carry out and that all care is taken to ensure the client’s safety.

 

CLIENT SATISFACTION

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Care must be acceptable and satisfactory to the client and their loved ones. Procedures should be carried out in a manner that ensures the patient's comfort, safety, and privacy, and support emotional well-being with the nurse caregiver demonstrating respect and positive regard.

 

RECORDING AND REPORTING

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The nurse or caregiver is tasked with accurately documenting all pertinent information and making necessary reports. Relevant stationery may be provided for this purpose. If stationery is not available, the nurse or caregiver will use a logbook to record the patient's condition upon receiving them at the start of the shift, any significant observations made during the shift, the care administered, the patient’s response to the care provided, and his or her condition when handed over to another nurse or caregiver at the end of the nurse’s shift. Always be mindful that if you have not charted it, it is safe to assume that you have not done it. "Work not charted is work not done!"

 

EXPERT CARE 

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​Suitable expertise is required for all jobs done. Where a client requires a procedure that the nurse/caregiver is not trained to perform, arrangements must be made by the client or his/her representative for a nurse with that expertise to perform this procedure. The procedure must be performed by the supplementary nurse employed for the purpose and not delegated to the nurse/caregiver to carry it out.

 

PERSONAL APPEARANCE AND GROOMING

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Nurses/caregivers should dress suitably for their duties, to ensure ease of movement and the safety of the patients and themselves.

 

Nurses and caregivers are required to:

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• Wear clean, properly fitting scrubs with comfortable nursing shoes.

• Ensure hair is properly groomed in a modest hairstyle and kept off the collar.

• Maintain clean fingernails of appropriate length and color.

• Refrain from wearing encumbering jewelry and strong scents (such as creams, lotions, perfumes, etc.), which can cause allergic reactions or be unpleasant for clients who may not feel sufficiently empowered to complain.

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PROFESSIONAL RELATIONSHIPS | PROFESSIONALISM

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​Nurses | and caregivers must ensure that:

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1. All actions on the job support good professional relationships with clients, their significant others, and colleagues.

2. No unprofessional liaisons are developed with clients or their significant others.

3. ​All reasonable efforts are made to ensure personal security when operating in the client's home.​

4. Visitors are never invited or allowed to visit a client’s home or be entertained while on duty outside the home.​

5. Reaping produce on the client's property is never done unless requested by the client, and where this occurs, there is no assumption of a right to a portion of this produce by the nurse/caregiver.​

6. Cell phone use is kept to a minimum, indulged only when essential, and done discreetly.

7. Cell phone charging is done at home, not in the client’s home, except in an emergency and with expressed permission from the client.​

8. Headphones or Bluetooth are never worn on duty.​

9. Sleeping on the job only occurs when there is an agreed break time and, in a place, agreed with the client.​

10. Any intent to be absent from duty is made known to the client in advance to allow a replacement to be called in.​

11. You never expose the client to reports or complaints about your personal problems or requests for access or favors that were not agreed on before accepting the job, e.g., salary advance, loans, computer use, Wi-Fi access, meals, transportation, etc.​

12. You do not request or fix personal meals at the client's home, using the client's groceries, unless you are a live-in situation and where this is agreed between the nurse/caregiver and the client.  Feel free to accept if it is offered.​

13. You never request an increase in wages except through Angelbee and only when this is appropriate, e.g., where hours or duties are increased, an appropriate length of time in the employment has passed, or there is a general increase in wages.​

14. You never complain about Angelbee's matters to the client.

15. You never take gifts from, borrow from, or charge members of the household for additional duties if they are minors or the elderly.

16. You never make any financial arrangements with members of your client's household for any kind of service without the involvement of your client or another capable, moral family member of the household.

 

PUNCTUALITY

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​​The nurse/caregiver ​has the duty and obligation to appear on duty at the agreed time and to complete tasks within a reasonable time. Where unforeseen circumstances may result in a late appearance on the job, the service provider must communicate this to the client or his/her representative before the appointed time of arrival, take all reasonable actions to arrive at work soonest, and apologize on arrival.

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​PROBATIONARY PERIOD

 

​Nurses/caregivers starting a new job placement must presume a probationary period of three (3) to six (6) months unless told otherwise. This gives both the nurse/caregiver and the client a period to decide if they are a good fit, without having any obligations to remain in an arrangement that might be undesirable to either party.

Nurses/caregivers who fail to carry out their duties in a manner that meets Angelbee's standard and, which is satisfactory to the client, will expose him/herself to summary dismissal during the probationary period or dismissal with notice after probation has ended.

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​SUB-CONTRACTING OF SERVICE

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​The nurse/caregiver is not allowed to sub-contract duties, which means you are not allowed to send your friend or family member to do a job assigned by Angelbee when you are not able to be present.

 

STATUTORY OBLIGATIONS

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​Angelbee Nursing & Other Home Care Services' service providers are responsible for remitting their statutory payments to the government, based on their earnings, and include payments to NIS, NHT, and Ed Tax.

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Making these payments is not just the right thing to do, it is also in your best interest as paying into the National Insurance Scheme (NIS) will make you eligible for a government pension at retirement and paying into the National Housing Trust (NHT) will make you eligible for benefits from that scheme, which includes owning your own home.

 

​BREACH OF CONTRACT

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​​The nurse/caregiver will be deemed to be in breach of contract if he/she:​

1. Fails to provide quality assurance, that is, fails to meet or exceed Angelbee' standards.

2. Carries out any illegal or immoral acts while performing duties assigned by Angelbee.​

3. ​Is implicated in any illegal or immoral activities while contracted to Angelbee.

4. Seeks to or develops any alternative financial arrangement with clients of Angelbee or clients derived through association with clients of Angelbee.​

5. Seeks to charge Angelbee's client a higher rate than the rate agreed with Angelbee.

6. Discusses company (Angelbee) matters with clients of Angelbee.

7. Invites friends or family members to take up jobs with clients of Angelbee.

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The button to take you to the “Application Form,” the next step of the process, is below.

 

If you are a nurse, applying for a job in a nursing Home, please CLICK HERE for the application form

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I hope you will be blessed with a job that takes you to a new season in your life.​