Angelbee Nursing service 

All Angelbee Nursing Service’s (ANS's) service providers (housekeepers | cooks | gardeners | groundsmen) are expected to adhere to the highest standard of service and generally to conduct him/herself in a way that reflects positively on ANS. Failure to do so will result in remedial action that may include termination of service depending on the severity of the breach involved.

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​All persons representing ANS including management must take all reasonable actions to ensure that the service provided is acceptable and satisfactory to the client and his/her significant other(s), which requires that activities are carried out in such a way that the client’s physical and emotional comfort and privacy are maintained; safety is ensured, and respect and positive regard are expressed by the service provider and perceived by the client.

 

Otherwise, the following must be adhered to while in service to Angelbee Nursing Service’s clients. 

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CLIENT SAFETY

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All service providers must ensure that their actions do not expose the client to any level of risk. Be reminded that key bits of information can allow a cunning individual to gain illegal access to your employer. For example, never discuss the contents of your client's home, their planned vacation time when the home will be left unattended, the intricacies of accessing the property or the house, access codes that might come into your possession, key location if there is any, the guard dog's weakness for any particular food, etc. ​

 

CONFIDENTIALITY

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All service providers must keep private, any information of a personal nature shared with you by a client. Clients have the right to know that private matters will remain private, within their homes. Hence, service providers at all levels are charged with treating all information gleaned about the client, with discretion and should only share information about the client if the client asks them to do so.​​​

 

CLIENT SATISFACTION

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​Service providers must complete each job with due care with the client's satisfaction being the result. Where you are assigned to a location with multiple clients and varying expectations, please aim to satisfy the highest level of expectation and not simply the expectation that requires the least effort. So, whether you are cleaning a house, cooking a meal, taking care of the garden, or doing some repair work around the house, determine the highest level of expectation, that is how the job is to be done to the highest standard, and aim to achieve that. 

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PERSONAL APPEARANCE AND GROOMING

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​All service providers must dress in a manner appropriate for the job to allow.

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Housekeepers | Cooks must:

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1.   Be clean and appropriately attired while in the client's household in a modest dress or pants/skirt and top, with no inappropriate exposure or imprinting of body parts.

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2.   Have hair properly groomed in a modest hairstyle and off the collar.

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3.   Have clean fingernails of appropriate length and color.

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4.   Be free of encumbering jewelry and strong scents (creams, lotions perfumes, etc., which can cause allergic or hypersensitivity reactions in the client or may be unpleasant to the client.

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2.   Wear a properly fitting mask at all times required, while in the client’s presence.

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​Gardener / Groundsman must:

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1.    Be clean at the start of the day and appropriately attired for the job to be done with pants at the waist and no exposed underwear.

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2.   Have hair clean and groomed

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3.   Wear a properly fitting mask at all times required, while in the client’s presence.

 

​WORK RELATIONSHIPS | WORK ETHICS

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All service providers must ensure that:

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1.  All actions on the job support the maintenance of good professional relationships with clients, and colleagues, and that relations remain pleasant and never familiar.

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2.   All reasonable efforts are made to ensure your security when operating in the client’s home.

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​3.   Personal visitors are never invited or allowed to visit a client’s home. ​

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4.   Reaping of produce on the client's property is never done unless requested by the client and where this is requested by the client, there is no assumption of the right to a portion of this produce, by the service provider

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​5.   Cell phone use is kept to a minimum, indulged in only when essential and done discretely when in service inside the client’s house; headphones or Bluetooth are never used in a manner that prevents easy hearing of communication from the client; and charging of phone is done at home, not in the client’s home, except in an emergency and with permission from the client.

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​6.   Sleeping on the job only occurs when and if there is an agreed break time and, in the place, agreed with the client.

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7.   Intent to be absent from duty is made known to the client in advance to allow for a replacement to be sent in.​

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8.   The client is never exposed to reports or complaints ANS or about personal issues or requests for access or privileges that were not agreed on before accepting the job e.g., salary advance, loans, computer use, Wi-fi access, meals, transportation, etc.

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​9. Request for wage increase is never made except through ANS and only when appropriate e.g., where hours or duties are increased.

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TIMELINESS

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​The service provider has the duty and obligation to appear on duty at the agreed time and to complete tasks within a reasonable time. Where unforeseen circumstances may result in a late appearance on the job, the service provider must communicate this to the client or his/her representative before the appointed time and take all reasonable actions to arrive at work soonest.

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PROBATIONARY PERIOD

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All service providers starting a new job placement must presume a probationary period of three (3) to six (6) months unless told otherwise. This gives both the service provider and client a period to decide if they are a good fit, without having any obligation to remain in an agreement that might be undesirable to either party.

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Service providers who fail to carry out their duties in a manner that is satisfactory to the client will expose him/herself to summary dismissal during the probationary period or dismissal with notice after probation has ended.

 

SUB-CONTRACTING OF SERVICE

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​The service provider is not allowed to sub-contract duties i.e., allow any other party not approved by ANS to cover the duties assigned to him |her by ANS. Do not send your friend to do your job when you cannot be present.

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STATUTORY OBLIGATIONS

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​As contract workers, all service providers are responsible for remitting their statutory payments to the government, based on their earnings, and may include NIS, NHT, and Ed Tax. Paying into the National Insurance Scheme (NIS) will make you eligible for a government pension at retirement and paying into the National Housing Trust (NHT) will make you eligible for benefits from that scheme, which includes owning your own home.

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BREACH OF CONTRACT

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​The service provider will be deemed to be in breach of contract if he | she:

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​1.   Fails to provide a standard of service that satisfies the client.

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​2.   Carries out any illegal or immoral acts while performing duties assigned by ANS.

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​3.   Is implicated in illegal or immoral activities while contracted to ANS.

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​4.   Seeks to or develops any alternative financial arrangement with clients of ANS or clients derived through association with clients of ANS.

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​5.   Discuss company (ANS) matters with clients of ANS.