Angelbee Nursing and Other Home Care Services,' (Angelbee's) Service Providers including nurses/caregivers are expected to adhere to the highest standards of care and generally to conduct him/herself with professionalism. Failure to do so will result in remedial action that may include termination of service depending on the severity of the breach involved.

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Persons representing Angelbee including management must take all reasonable actions to ensure that care provided is acceptable and satisfactory to the client and his/her significant other(s), which requires that activities are carried out in such a way that the client’s physical and emotional comfort and privacy are maintained; safety is ensured, and respect and positive regard are expressed by service providers and perceived by the client.

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It is anticipated that service providers embody the "fruit of the spirit," and all that entails - love, joy, peace, happiness, goodness, kindness, humility, and self-control, and take these along with their integrity, skills, and competencies to our clients whenever they are providing any service to them to ensure that the following standards are met.

 

CONFIDENTIALITY

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Nurses/caregivers are bound by a duty of confidentiality to every client served and will safeguard the privacy of information shared with them while carrying out their duties. Clients have the right to know that private matters will remain private and within their homes. Hence, nurses/caregivers are charged with the responsibility to share information acquired through the client/nurse/caregiver relationship according to the following protocol only:

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​​Release of client’s information to legal authorities: where records have been requested by the courts - subpoenas, and court orders, bearing in mind that in a home-care situation, the client’s records are not in the custody of the nurse/caregiver. However, questions asked in such a situation must be answered honestly.

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​​Release of client’s information to third parties: where the client is escorted to keep a medical appointment, information must be shared; however, care must be taken to share only information relevant to the care being accessed, e.g., an occupational therapist does not need a gynecological history.

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​​Public safety issues: Where public safety is at risk, sharing sensitive health information with health officials as part of the information provided in medical history, may be required.

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​​Release of information to the relatives of the patient: Where the client expresses – verbally or in writing, consent for information to be shared with significant others such as a spouse, parent(s), or offspring.

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Please note that family members, no matter the relationship, do not have the right to access the client’s information by virtue of being family but must have this right consented to by the client.​

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​Disclosure to a near relative may also be reasonable where the nurse/caregiver is considering withholding information from the client and communicates it to a near, responsible relative to assess whether it should be withheld.

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​​Clients incapable of exercising their rights concerning healthcare matters should have those rights exercised, on their behalf, by an appropriate representative. Hence information regarding children and clients who are mentally incapable must be shared with parents or guardians, which may include children or spouses.

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CLIENT SAFETY

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Nurses/caregivers will ensure that the job is completed with due care; those procedures undertaken are those which he/she is trained to carry out and that all care is taken to ensure the client’s safety.

 

CLIENT SATISFACTION

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Care provided must be acceptable to the client and his/her significant other(s) and must be deemed satisfactory by the client. This requires that procedures are carried out in a manner that safeguards the patient’s physical and emotional comfort, safety, and privacy while ensuring that respect and positive regard are expressed by the nurse/caregiver and perceived by the client.

 

RECORDING AND REPORTING

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The nurse/caregiver is responsible for ensuring that all relevant information is recorded, and applicable reports made where necessary. To this end, relevant stationery can be provided. Otherwise, the nurse/caregiver will use a book to record the patient's condition when received at the beginning of the shift, anything of note observed on the shift, the care provided, and the condition in which the patient is handed over to a nurse or other caregiver, at the end of shift.

 

EXPERT CARE

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Suitable expertise is required for all jobs done. A nurse/caregiver assigned to a job when not suitably qualified to carry out all the requirements of the job, must be supplemented by a nurse with the required expertise, which must be arranged by the client or his/her representative. Where this occurs, the supplementary nurse assigned must ensure that he/she carries out the procedure(s) assigned and that this is not left to the nurse who is not trained to carry it out.

 

PERSONAL APPEARANCE AND GROOMING

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Nurses/caregivers must dress in a manner appropriate for the job to allow for ease of movement and client safety and satisfaction. All caregivers must:

1. Be professionally attired in a white uniform or scrubs and comfortable nursing shoes.

2. ​​Have hair properly groomed in a modest hairstyle and off the collar.

3. ​​Have clean fingernails of appropriate length and color.

4. Be free of encumbering jewelry and strong scents (creams, lotions perfumes, etc., which can cause an allergic reaction, rouse an unpleasant memory, or be simply unpleasant to the client who may not feel sufficiently empowered to complain so will bear the burden of your presence in silence. Surely, that is not your desire.​​

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PROFESSIONAL RELATIONSHIPS | PROFESSIONALISM

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Nurses | and caregivers must ensure that:

1. All actions on the job support good professional relationships with clients, their significant others, and colleagues.

2. No unprofessional liaisons are developed with clients or their significant others.

3. ​All reasonable efforts are made to ensure personal security when operating in the client's home.​

4. Visitors are never invited or allowed to visit a client’s home or be entertained while on duty outside the home.​

5. Reaping produce on the client's property is never done unless requested by the client and where this occurs, there is no assumption of a right to a portion of this produce, by the nurse/caregiver.​

6. Cell phone use is kept to a minimum, indulged only when essential and done discretely.

7. Cell phone charging is done at home, not in the client’s home, except in an emergency and with expressed permission from the client.​

8. Headphones or Bluetooth are never worn on duty.​

9. Sleeping on the job only occurs when there is an agreed break time and, in the place agreed with the client.​

10. Any intent to be absent from duty is made known to the client in advance to allow for a replacement to be called in.​

11. You never expose the client to reports or complaints about your personal problems or make requests for access or favors that were not agreed on before accepting the job e.g., salary advance, loans, computer use, Wi-fi access, meals, transportation, etc.​

12. You do not fix yourself meals at the client's home, using the client's groceries, unless you are a live-in and this is agreed between you and the client.  Feel free to accept if it is offered.​

13. You never make requests for an increase in wages except through Angelbee and only when this is appropriate e.g., where hours or duties are increased or an appropriate length of time in the employment has passed.​

14. You never complain about Angelbee's matters to the client.

 

PUNCTUALITY

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​The nurse/caregiver ​has the duty and obligation to appear on duty at the agreed time and to complete tasks within a reasonable time. Where unforeseen circumstances may result in a late appearance on the job, the service provider must communicate this to the client or his/her representative before the appointed time of arrival, take all reasonable actions to arrive at work soonest, and apologize on arrival.

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PROBATIONARY PERIOD

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Nurses/caregivers starting a new job placement must presume a probationary period of three (3) to six (6) months unless told otherwise. This gives both the nurse/caregiver and the client a period to decide if they are a good fit, without having any obligations to remain in an arrangement that might be undesirable to either party.

 

Nurses/caregivers who fail to carry out their duties in a manner that meets Angelbee's standard and, which is satisfactory to the client, will expose him/herself to summary dismissal during the probationary period or dismissal with notice after probation has ended.

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​SUB-CONTRACTING OF SERVICE

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The nurse/caregiver is not allowed to sub-contract duties, which means you are not allowed to send any person not approved by Angelbee to do nursing duties assigned to you by Angelbee, which means you are not allowed to send your friend or family member to do your job when you are not able to be present.

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STATUTORY OBLIGATIONS

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Angelbee’s service providers are responsible for remitting their statutory payments to the government, based on their earnings, and may include NIS, NHT, and Ed Tax.

 

Making these payments is not just the right thing to do, it is also in your best interest as paying into the National Insurance Scheme (NIS) will make you eligible for a government pension at retirement and paying into the National Housing Trust (NHT) will make you eligible for benefits from that scheme, which includes owning your own home.

 

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BREACH OF CONTRACT

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The nurse/caregiver will be deemed to be in breach of contract if he/she:​

1. Fails to provide quality assurance, that is, fails to meet or exceed Angelbee' standards.

2. Carries out any illegal or immoral acts while performing duties assigned by Angelbee.​

3. ​Is implicated in any illegal or immoral activities while contracted to Angelbee.

4. Seeks to or develops any alternative financial arrangement with clients of Angelbee or clients derived through association with clients of Angelbee.​

5. Seek to charge Angelbee's client a higher rate than the rate agreed with Angelbee.

6. Discusses company (Angelbee) matters with clients of Angelbee.

7. Invites friends or family members to take up jobs with clients of Angelbee.

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The button to take you to the “Application Form,” the next step of the process, is below.

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I hope you will be blessed with a job that takes you to a new season in your life.​