Angelbee Nursing and Other Home Care Services expects its service providers, including housekeepers, cooks, gardeners, groundskeepers, caretakers, and watchmen, to adhere to the highest standard of service. Failure to meet standards may result in corrective action or termination, depending on the severity of the failure.

​

​Management and representatives must ensure that the care provided is acceptable and satisfactory to the client and their significant others. This involves maintaining the client's physical and emotional well-being, comfort, privacy, and safety, and expressing respect and positive regard for the client.

​

​Service providers are required to demonstrate love, joy, peace, gentleness, goodness, humility, and self-control, bringing integrity, skills, and competencies to every service provided, to maintain Angelbee’s standards.

 

CONFIDENTIALITY

​

​Service providers must maintain the confidentiality of any personal information shared by a client. Clients have the right to expect that private matters will stay private within their homes. Therefore, service providers are required to handle all client information with discretion and only share it if the client requests them to do so.

 

CLIENT SAFETY

​

​Service providers must ensure that their actions do not expose clients to risks. Key bits of information can allow a cunning individual to gain access to your employer(s) so be cautious and never discuss the contents of your client's home, vacation plans, property access, location of keys, access codes that might come into your possession, or the guard dog's weaknesses. Remember, your access makes you either a guardian or a threat to their safety. Choose to be a guardian.

​

​CLIENT SATISFACTION

​

Service providers are required to complete each assignment with due diligence, ensuring client satisfaction as the ultimate goal. When tasked with servicing multiple clients who have varying expectations, strive to meet the highest level of expectation rather than merely the one that requires minimal effort. Whether you are cleaning a residence, preparing a meal, maintaining the garden, or performing repair work around the home, identify the highest standard of completion for the task at hand and endeavor to achieve it.  

​​

​PERSONAL APPEARANCE AND GROOMING

​

​Service providers should dress in a manner that reflects self-respect, represents Angelbee positively, and builds client confidence. Below are the dress code expectations for different roles.

 

Housekeeper | Cook must:

​

1. ​Be clean and appropriately attired while in the client's household in a uniform or scrubs if this is provided, or a modest dress or pants/skirt and top, with no inappropriate exposure or imprinting of body parts.​

2. Have hair properly groomed in a modest hairstyle and off the collar with the hair covered.

3. Have clean fingernails of appropriate length and color.​

4. Be free of encumbering jewelry and strong scents (creams, lotions perfumes, etc., which can cause an allergic reaction, rouse an unpleasant memory, or simply be unpleasant to the client who may not feel sufficiently empowered to complain so will bear the burden of your presence in silence. Surely that is not your desire!​​

 

Gardener/Groundskeeper/Caretaker must:​

​

1. Be clean at the start of the day and appropriately attired for the job to be done with pants at the waist and no exposed underwear.​

2. Have hair clean and groomed​

3. Wear appropriate boots to prevent injury on the job

​​

WORK RELATIONSHIPS | WORK ETHICS

​

Service providers must ensure that:

​

1. All actions on the job support good professional relationships with clients, their significant others, and colleagues.

2. No unprofessional liaisons are developed with clients or their significant others.

3. ​All reasonable efforts are made to ensure personal security when operating in the client's home.​

4. Visitors are never invited or allowed to visit a client’s home or be entertained while on duty outside the home.​

5. Reaping produce on the client's property is never done unless requested by the client, and where this occurs, there is no assumption of a right to a portion of this produce by the nurse/caregiver.​

6. Cell phone use is kept to a minimum, indulged only when essential, and done discreetly.

7. Cell phone charging is done at home, not in the client’s home, except in an emergency and with expressed permission from the client.​

8. Headphones or Bluetooth are never worn inside the home or when carrying out duties that may require the client to communicate with you.​

9. Sleeping on the job only occurs when there is an agreed break time and, in the place, agreed, with the client.​

10. Any intent to be absent from duty is made known to the client in advance to allow a replacement to be called in.​

11. You never expose the client to reports or complaints about your personal problems or requests for access or favors that were not agreed on before accepting the job, for example, salary advance, loans, computer use, Wi-Fi access, meals, transportation, etc.​

12. You do not request or fix personal meals at the client's home, using the client's groceries, unless you are a live-in and this is agreed between you and the client.  Feel free to accept if it is offered.​

13. You never request an increase in wages except through Angelbee and only when this is appropriate, e.g., where hours or duties are increased, an appropriate length of time in the employment has passed, or there is a general increase in wages.​

14. You never complain about Angelbee's matters to the client.

15. You never take gifts from, borrow from, or charge members of the household for running errands if they are minors, elders with memory or emotional problems, or adults with similar problems.

​

PUNCTUALITY

​

​​The service provider has the duty and obligation to appear on duty at the agreed time and to complete tasks within a reasonable time. Where unforeseen circumstances may result in a late appearance on the job, the service provider must communicate this to the client or his/her representative before the appointed time of arrival, take all reasonable actions to arrive at work soonest, and apologize on arrival.

​

PROBATIONARY PERIOD

​

​All service providers starting a new job placement must presume a probationary period of three (3) to six (6) months unless told otherwise. This gives both the service provider and client a period to decide if they are a good fit, without having any obligation to remain in an agreement that might be undesirable to either party.

​

Service providers who fail to carry out their duties in a manner that meets Angelbee's standard, which is satisfactory to the client will expose him/herself to summary dismissal during the probationary period or dismissal with notice after probation has ended.

 

SUB-CONTRACTING OF SERVICE

​

​The service provider is not allowed to sub-contract duties, which means you are not allowed to send your friend or family member to do a job assigned by Angelbee when you are not able to be present.

​

STATUTORY OBLIGATIONS

​

Angelbee Nursing & Other Home Care Services' service providers are responsible for remitting their statutory payments to the government, based on their earnings, and include payments to NIS, NHT, and Ed Tax.

​

Making these payments is not just the right thing to do, it is also in your best interest as paying into the National Insurance Scheme (NIS) will make you eligible for a government pension at retirement, and paying into the National Housing Trust (NHT) will make you eligible for benefits from that scheme, which includes owning your own home.

 

​BREACH OF CONTRACT

​

​​The service provider will be deemed to be in breach of contract if he or she:

​

1. Fails to provide quality assurance, that is, fails to meet or exceed Angelbee's standards.

2. ​​Carries out any illegal or immoral acts while performing duties assigned by Angelbee.​

3. ​Is implicated in any illegal or immoral activities while contracted to Angelbee.

4. ​​Seeks to or develops any alternative financial arrangement with clients of Angelbee or clients derived through association with clients of Angelbee.​

5. Seek to charge Angelbee's client a higher rate than the rate agreed with Angelbee.

6. Discusses company (Angelbee) matters with clients of Angelbee.

7. Invites friends or family members to take up jobs with clients of Angelbee.

 

The button to take you to the “Application Form,” the next step of the process, is below.

​

I hope you will be blessed with a job that takes you to a new season in your life.​